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Feedback / Complaints

Since opening in 2009 ZUMO has prepared well over one million beverages.  Our standard is Exceptional.  We guarantee your satisfaction or we will replace your product or refund the purchase price.  If you are dissatisfied with any any aspect of our stores, our products, or our services, please follow the escalation path for prompt corrective action.

Escalation Path: ZUMO Staff >> Duty Manager / Store Manager >> Managing Director

Most product or service issues are typically managed by any of our team and they will escalate issues as necessary on your behalf.  If you are dissatisfied with a response, you are encouraged to escalate to the Duty Manager or Store Manager.  If you remain dissatisfied, please escalate to the managing director at 021 567 045 allen@zumo.co.nz

Feedback

We absolutely appreciate feedback including the constructive criticism. Both stores have a feedback box. Additionally, feedback email is welcome at feedback@zumo.co.nz.